Description
Handling client feedback professionally is especially critical in Japan, where unsatisfied clients rarely complain directly — instead quietly switching providers. This log template enables businesses to record issues from Japanese clients (who may express concerns indirectly), assign resolutions, track
outcomes, and analyze patterns for continuous improvement (改善/Kaizen). Organized in Excel/Google Sheets with Japanese category labels, it ensures no client concern goes unresolved. Includes fields aligned with Japanese customer service expectations and formal complaint resolution processes (クレーム対応) standard in Japan’s service industry
